Memberships · Terms & club rulesYOUR GYM.
CLEAR TERMS.
A straightforward guide to what we provide, how memberships work and what we expect from everyone using the club.
These terms explain the services and facilities provided by The Office Gym Club, the rules for using them and the main conditions of your membership or gym pass. The plan and price you select at checkout form part of your agreement. Your statutory rights are not affected.
Our role. Your training.
The Office Gym Club provides facilities for people to train independently. Our responsibility is to operate and maintain those facilities responsibly, including looking after equipment and premises, managing reasonably foreseeable risks, providing appropriate safety information, and maintaining suitable access, security and emergency arrangements. We meet our applicable legal duties, including duties relating to accessibility and reasonable adjustments.
Ordinary gym membership is not a medical service, an individual fitness assessment or a prescribed training programme. Informal suggestions and facility orientations are general information, not professional advice about anyone's health or personal physical capabilities. Where individual coaching is separately offered, it must be delivered by someone appropriately qualified and insured.
Members decide how they train while following club rules, equipment instructions and reasonable safety requirements. Nothing in these terms excludes responsibility or liability that cannot lawfully be excluded.
Equipment, premises, sensible safety procedures and response to reported hazards.
Independent training, within club rules and the intended use of each piece of equipment.
Medical concerns and individually tailored coaching belong with appropriate professionals.
What this means for you
We take running the gym seriously. You get a properly managed place to train, without the club claiming to know what's best for your personal health or exercise goals.
Choose the way you train.
Memberships and passes are for the named, registered user only. They cannot be transferred or shared. A Duo membership covers two named members under one payment arrangement. Access begins when the required registration and payment steps have been completed and the membership is active.
Other offers include separately purchased prepaid terms, Direct Debit arrangements and gym passes. Your checkout displays the applicable price, payment cycle, eligibility, minimum period and any plan-specific conditions before purchase. See membership options.
Prepaid membership periods are purchased for an agreed fixed duration and do not automatically renew unless the specific offer explicitly says otherwise. The recurring 3-Month Block is different: it renews every three months until ended under the applicable conditions.
What this means for you
You know the amount, who can use the membership and whether another payment will be collected. Check the plan details at checkout, particularly the difference between a prepaid pass and a renewing subscription.
Billing, cancellation and refunds.
Paying for your membership
We collect the price shown at checkout through the applicable payment arrangement, which may include recurring card payments or an agreed Direct Debit. Fees and billing dates depend on the plan selected. If a payment fails, we may contact you and temporarily restrict access while the issue is resolved. Any administration charge must be clearly disclosed and reasonable.
Ending a recurring membership
For monthly plans, our standard notice requirement is at least 10 days before the next scheduled payment, subject to your agreed minimum commitment and any overriding statutory right. Submit a cancellation request through an available customer portal or by email to support@officegymcornwall.co.uk. We will confirm the effective end date and any final payment due. For the recurring 3-Month Block or other plans, the specific checkout conditions govern the renewal and minimum period, subject to applicable law.
Online cooling-off rights
If you join online or otherwise at a distance, you may have a statutory cancellation period, normally 14 days. The applicable rules and the effect of requesting immediate gym access depend on the type and date of contract and whether services have already begun. We will provide the required information before purchase and honour any statutory cancellation, refund or other consumer rights that apply.
Freezes and refunds
Requests to pause a recurring membership can be considered individually for circumstances such as significant injury, surgery or extended absence. A freeze is not automatic: any agreed period, access and billing effects must be confirmed in writing. Fees already paid and unused prepaid periods are not ordinarily refunded, except where your agreement or applicable law requires a refund.
What this means for you
You can see when you pay, how to request cancellation and what happens next. A request to cancel or freeze should be acknowledged and its practical effect confirmed; statutory rights still apply.
Train here. Respect the space.
A gym membership provides access to our exercise facilities. This is a shared training environment, not a social hangout, dining area, unattended waiting space or private filming studio. Please use it for its intended purpose and leave it ready for others.
If cleanliness, strong odour, filming or conduct causes a problem, we may speak privately with the member concerned and ask them to put it right, including changing clothing, stopping filming or leaving an affected area. We consider individual circumstances and applicable legal obligations. Serious or repeated breaches may lead to proportionate restrictions or termination under the membership agreement and applicable law.
What this means for you
Arrive in clean kit, bring a towel, return equipment to its proper place and keep all walkways clear, share equipment properly, keep your recording out of other people's way, and respect everyone's privacy. Please follow the club’s decisions about opening or securing the main doors. Your membership covers your entry — a visitor needs their own paid pass.
Safety, support and personal training.
Our gym operates from 5:30am to 10pm every day and may be unstaffed or only partially supervised at times. Please familiarise yourself with the layout, posted emergency information and equipment instructions. Stop using any equipment that appears damaged or unsafe and report it to the club. Members should exercise reasonable care for themselves and others and not use equipment in ways it is not intended to be used.
General facility orientations may explain access arrangements, safety features and equipment controls. They are not medical assessments or individual exercise prescriptions. A member needing health advice should obtain it from an appropriately qualified healthcare professional.
Independent personal trainers may operate a PT business at the club only with an OGC licence and their own appropriate insurance, as well as any other conditions of the licence. Unauthorised commercial coaching or client sessions are not permitted. Read about PT licensing.
We do not exclude or restrict liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded. Our other rights and responsibilities remain subject to applicable law.
What this means for you
We look after the facilities and the safety arrangements. You train independently, use equipment as intended and can seek individual advice from a properly qualified professional when you want it.
The practical essentials.
Age and access
The club primarily operates adult memberships. Anyone under 18 must obtain the club's express approval and agreed registration or supervision arrangements before attending; eligibility is not automatic. Any age-restricted pricing is subject to the requirements stated at checkout.
Parking and belongings
Free parking is provided while using the gym, subject to space being available. Unauthorised parking may incur a £30 daily charge if properly notified and enforceable. Take reasonable care of personal belongings. Responsibility for loss or damage is determined by the circumstances and applicable law.
Privacy and CCTV
CCTV may operate for security, safety and incident management. Please read our Privacy Policy for more details about personal information.
Changes and complaints
We will explain material changes to services, prices or these terms in advance, as required by the agreement and applicable law, and will respect any rights you have where changes materially affect you. Contact us about disputes, access issues or billing concerns at support@officegymcornwall.co.uk.
Which terms apply?
These published terms work alongside the specific details presented for your chosen plan or pass before payment. If anything is inconsistent or unclear, contact us before purchase. Nothing here removes any non-excludable statutory right. Existing members may have different agreed legacy conditions.
What this means for you
You can find the everyday practical conditions in one place, without searching through several documents. Any special arrangements should be confirmed in writing.